.help-shell{display:grid;gap:18px}.help-hero{position:relative;overflow:hidden;border:1px solid #ececef;border-radius:24px;background:linear-gradient(135deg,#fff 0%,#fff7f8 100%);padding:28px;display:grid;grid-template-columns:1fr auto;gap:18px}.help-hero:after{content:"?";position:absolute;right:-16px;top:-48px;font-size:180px;font-weight:900;color:rgba(215,0,18,.04);pointer-events:none}.help-hero-copy{position:relative;z-index:1}.help-hero-copy h1{margin:8px 0 8px;font-size:32px}.help-hero-copy p{margin:0;color:#666;max-width:720px;line-height:1.55}.help-manage-btn{margin-top:14px}.help-hero-badge{position:relative;z-index:1;align-self:start;min-width:145px;border-radius:18px;background:#111;color:#fff;padding:16px;text-align:center}.help-hero-badge strong{display:block;font-size:28px}.help-hero-badge span{display:block;font-size:12px;color:#ddd;margin-top:2px}.help-search-box{position:relative;z-index:2;grid-column:1/-1;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:10px;background:#fff;border:2px solid #e8e8eb;border-radius:16px;padding:0 14px;box-shadow:0 8px 24px rgba(0,0,0,.05)}.help-search-box:focus-within{border-color:#d70012}.help-search-box>span{font-size:20px}.help-search-box input{width:100%;border:0;outline:0;background:transparent;padding:16px 0;font:inherit;font-size:16px}.help-search-box button{border:0;background:transparent;font-size:22px;color:#888;cursor:pointer}.help-categories{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:10px}.help-category{border:1px solid #e5e5e8;background:#fff;border-radius:15px;padding:13px;text-align:left;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:9px;cursor:pointer;transition:.15s ease}.help-category:hover{transform:translateY(-1px);box-shadow:0 5px 16px rgba(0,0,0,.05)}.help-category.active{border-color:#d70012;background:#fff7f8}.help-category>span{font-size:19px}.help-category strong{font-size:13px}.help-category small{background:#f1f1f3;padding:3px 7px;border-radius:999px;color:#666}.help-results{display:grid;gap:12px}.help-results-head{display:flex;align-items:end;justify-content:space-between;gap:12px;padding:4px 2px}.help-results-head h2{margin:5px 0 0}.help-results-head>span{font-size:12px;color:#777}.help-results-list{display:grid;gap:9px}.help-answer-card{border:1px solid #e6e6e9;border-radius:16px;background:#fff;overflow:hidden}.help-answer-toggle{width:100%;border:0;background:#fff;display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;padding:15px 17px;text-align:left;cursor:pointer}.help-answer-toggle:hover{background:#fafafa}.help-answer-icon{font-size:22px}.help-answer-heading{display:grid;gap:3px}.help-answer-heading small{font-size:10px;letter-spacing:.04em;text-transform:uppercase;color:#888}.help-answer-heading strong{font-size:15px;line-height:1.35}.help-answer-chevron{font-size:18px;color:#888;transition:.15s}.help-answer-toggle[aria-expanded="true"] .help-answer-chevron{transform:rotate(180deg)}.help-answer-body{border-top:1px solid #f0f0f1;padding:14px 17px 17px 51px}.help-answer-body p{margin:0 0 12px;line-height:1.65;color:#3f3f43}.help-route-btn{font-size:12px}.help-empty{text-align:center;padding:34px;border:1px dashed #d9d9dd;border-radius:18px;background:#fafafa}.help-empty>span{font-size:34px}.help-empty h3{margin:8px 0 4px}.help-empty p{margin:0;color:#777}.help-escalation{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:14px;border:1px solid #e3e3e6;border-radius:18px;background:#fff;padding:17px}.help-escalation.highlight{border-color:#f2b5ba;background:#fff8f8}.help-escalation-icon{font-size:26px}.help-escalation strong{display:block;margin-bottom:3px}.help-escalation p{margin:0;color:#666;font-size:13px;line-height:1.45}.help-ai-note{display:flex;gap:12px;align-items:flex-start;padding:16px 18px;border-radius:17px;background:#111;color:#fff}.help-ai-note>span{font-size:22px}.help-ai-note strong{display:block}.help-ai-note p{margin:4px 0 0;color:#ccc;font-size:12px;line-height:1.5}#helpNavBtn,#mobileHelpNavBtn{position:relative}body.help-admin-open{overflow:hidden}.help-admin-root{position:fixed;inset:0;z-index:10000;display:grid;place-items:center;padding:24px}.help-admin-backdrop{position:absolute;inset:0;background:rgba(10,10,12,.58);backdrop-filter:blur(5px)}.help-admin-panel{position:relative;width:min(1180px,96vw);height:min(820px,92vh);background:#f8f8fa;border-radius:24px;box-shadow:0 28px 90px rgba(0,0,0,.28);overflow:hidden;display:grid;grid-template-rows:auto auto 1fr}.help-admin-header{display:flex;justify-content:space-between;gap:20px;padding:24px 26px 18px;background:#fff;border-bottom:1px solid #e7e7ea}.help-admin-header h2{margin:5px 0 6px}.help-admin-header p{margin:0;color:#666;font-size:13px;line-height:1.5}.help-admin-close{border:0;background:#f2f2f4;width:38px;height:38px;border-radius:12px;font-size:24px;cursor:pointer}.help-admin-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 18px;background:#fff;border-bottom:1px solid #e7e7ea}.help-admin-stats{display:flex;gap:8px;flex-wrap:wrap}.help-admin-stats span{font-size:12px;background:#f3f3f5;border-radius:999px;padding:7px 10px}.help-admin-body{min-height:0;display:grid;grid-template-columns:360px 1fr}.help-admin-list{min-height:0;background:#fff;border-right:1px solid #e5e5e8;display:grid;grid-template-rows:auto 1fr}.help-admin-list-head{display:grid;grid-template-columns:1fr 145px;gap:8px;padding:12px;border-bottom:1px solid #eee}.help-admin-list-items{overflow:auto;padding:8px}.help-admin-list-item{width:100%;border:1px solid transparent;background:#fff;border-radius:12px;padding:11px;display:grid;grid-template-columns:1fr auto;gap:8px;align-items:center;text-align:left;cursor:pointer}.help-admin-list-item:hover{background:#fafafa}.help-admin-list-item.active{background:#fff5f6;border-color:#ef9da5}.help-admin-list-copy{display:grid;gap:2px;min-width:0}.help-admin-list-copy small{font-size:9px;text-transform:uppercase;color:#888}.help-admin-list-copy strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.help-admin-status{font-style:normal;font-size:9px;border-radius:999px;padding:5px 7px;background:#eee;color:#555}.help-admin-status.published{background:#e8f6ed;color:#14743b}.help-admin-status.draft{background:#fff4d8;color:#8b6200}.help-admin-status.hidden{background:#f1f1f2;color:#777}.help-admin-no-results{padding:28px 14px;text-align:center;color:#888;font-size:13px}.help-admin-editor{min-width:0;overflow:auto;padding:20px}.help-admin-editor-empty{height:100%;display:grid;place-items:center;align-content:center;text-align:center;color:#777}.help-admin-editor-empty>span{font-size:42px}.help-admin-editor-empty strong{font-size:18px;color:#222}.help-admin-editor-empty p{margin:4px 0}.help-admin-editor-form{max-width:760px;margin:0 auto;display:grid;gap:15px}.help-admin-editor-title{display:flex;justify-content:space-between;align-items:start;gap:14px}.help-admin-editor-title h3{margin:5px 0}.help-admin-id{font-size:10px;color:#888;background:#eee;padding:6px 8px;border-radius:8px;max-width:240px;overflow:hidden;text-overflow:ellipsis}.help-admin-editor-form>label,.help-admin-grid-2>label{display:grid;gap:6px;font-size:12px;font-weight:700}.help-admin-editor-form label small{font-weight:400;color:#777;line-height:1.4}.help-admin-editor-form textarea{resize:vertical;line-height:1.5}.help-admin-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.help-admin-audience{display:flex;gap:8px;flex-wrap:wrap}.help-admin-check{display:flex!important;grid-template:none!important;align-items:center;gap:6px!important;border:1px solid #ddd;background:#fff;border-radius:10px;padding:8px 10px;font-size:12px!important;font-weight:600!important}.help-admin-editor-actions{display:flex;justify-content:flex-end;gap:8px;padding-top:4px}.help-admin-loading,.help-admin-error{position:relative;z-index:1;background:#fff;border-radius:18px;padding:28px;display:grid;gap:10px;place-items:center;text-align:center;box-shadow:0 18px 55px rgba(0,0,0,.2)}.help-admin-error span{color:#777}.help-admin-error .btn{margin-top:8px}.help-escalation-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.help-admin-panel{grid-template-rows:auto auto auto 1fr}.help-admin-questions-section{background:#fff;border-bottom:1px solid #e7e7ea;padding:14px 18px;display:grid;gap:10px}.help-admin-questions-head{display:flex;align-items:flex-end;justify-content:space-between;gap:14px}.help-admin-questions-head h3{margin:4px 0 0;font-size:16px}.help-admin-questions-head h3 em{font-style:normal;display:inline-grid;place-items:center;min-width:24px;height:24px;border-radius:999px;background:#d70012;color:#fff;font-size:12px;margin-left:6px}.help-admin-questions-head>span{font-size:11px;color:#777}.help-admin-question-queue{display:grid;gap:8px;max-height:190px;overflow:auto}.help-admin-question-item{border:1px solid #e5e5e8;border-radius:14px;background:#fafafa;padding:11px 12px;display:grid;grid-template-columns:1fr auto;gap:12px;align-items:center}.help-admin-question-copy{min-width:0}.help-admin-question-meta{display:flex;gap:6px;align-items:center;flex-wrap:wrap;font-size:10px;color:#777}.help-admin-question-meta strong{color:#222;font-size:11px}.help-admin-question-meta span{background:#eee;border-radius:999px;padding:3px 6px}.help-admin-question-copy p{margin:7px 0 0;font-size:13px;line-height:1.45;color:#222}.help-admin-question-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.help-admin-question-actions .btn{font-size:11px;white-space:nowrap}.help-admin-question-empty{border:1px dashed #d7d7dc;border-radius:13px;padding:12px;display:flex;align-items:center;gap:10px;color:#666}.help-admin-question-empty>span{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#e9f6ed;color:#14743b;font-weight:900}.help-admin-question-empty div{display:grid;gap:2px}.help-admin-question-empty small{color:#888}.help-admin-question-origin{border:1px solid #f0d2d6;background:#fff6f7;color:#7d3038;border-radius:12px;padding:10px 12px;font-size:12px;line-height:1.45}.help-admin-stats span.attention{background:#ffe8eb;color:#a20c1c}@media(max-width:760px){.help-hero{grid-template-columns:1fr;padding:20px;border-radius:20px}.help-hero-badge{display:none}.help-hero-copy h1{font-size:25px}.help-categories{display:flex;overflow-x:auto;padding-bottom:4px;scrollbar-width:none}.help-categories::-webkit-scrollbar{display:none}.help-category{min-width:150px;flex:0 0 auto}.help-results-head{align-items:flex-start}.help-answer-body{padding-left:16px}.help-escalation{grid-template-columns:auto 1fr}.help-escalation-actions{grid-column:1/-1;width:100%}.help-escalation-actions .btn{flex:1}.help-admin-root{padding:0}.help-admin-panel{width:100vw;height:100dvh;border-radius:0;grid-template-rows:auto auto auto 1fr}.help-admin-header{padding:18px}.help-admin-toolbar{align-items:flex-start}.help-admin-questions-section{padding:12px}.help-admin-questions-head{align-items:flex-start}.help-admin-questions-head>span{display:none}.help-admin-question-queue{max-height:180px}.help-admin-question-item{grid-template-columns:1fr}.help-admin-question-actions{justify-content:flex-start}.help-admin-question-actions .btn{flex:1}.help-admin-body{grid-template-columns:1fr;grid-template-rows:42% 58%}.help-admin-list{border-right:0;border-bottom:1px solid #ddd}.help-admin-editor{padding:14px}.help-admin-grid-2{grid-template-columns:1fr}.help-admin-editor-title{display:grid}.help-admin-editor-actions{position:sticky;bottom:0;background:#f8f8fa;padding:10px 0}.help-admin-list-head{grid-template-columns:1fr 130px}}